Important - Important Notice
Hayes Medical Centre has moved to a new online consultation system, Accurx Patient Triage, from 8 July.
From this date, PATCHS is no longer available, and all online requests should be submitted through our new Accurx service.
Thank you for your patience and support during this transition.
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IMPROVING YOUR ACCESS TO GP SERVICES Follow Hayes Medical Centre’s Practice on WhatsApp Free Parent Webinar: The Flu Vaccine in Children & Young People Improving Your Access to GP Services
Depending on which health records you want to see, submit your request in writing or by email to a registered health professional at your GP surgery
This is known as a Subject Access Request (SAR).
It’s a good idea to state the dates of the records when you apply.
The health records manager, GP or other healthcare professional will decide whether your request can be approved. They can sometimes refuse to disclose information if, for example the information you have asked for contains information that relates to another person.
Under the Data Protection Act, requests for access to records should be met within 40 days. However, government guidance for healthcare organisations says they should aim to respond within 21 days.