Improving Your Access to GP Services

Posted on July 21st, 2025

We’re working together across local GP practices to make it easier for you to get the care you need, when you need it — and from the right person. That might not always be a GP, but the most suitable healthcare professional for your needs.

What We’ve Done So Far

• Brought more skilled staff into practices:
  • Clinical Pharmacists, Social Prescribers, Physiotherapists and Paramedics
• Increased appointment numbers, including same-day appointments
  • In the last year we provided an extra 12000 same day appointments through our primary care network
• Introduced a cloud-based phone system to help answer your calls more efficiently
• Launched online consultations so you can contact us another way

What We’re Doing in 2025/26

In 2025/26, we’ll be focusing on the following areas:

We Want to Hear From You!

In 2024, we:

• Ran a patient survey to gain your thoughts on access to GP services
• Held local events and a borough-wide webinar to hear your views

In 2025/26, we will:

• Launch a new survey with your input via the Patient Participation Group (PPG)
• Share the survey widely and hold another open engagement session – everyone welcome!

Thank You

Thank you for sharing your feedback — it’s helping us improve and shape better GP services for everyone.